Configure when and how you receive email notifications from QuickBot to stay informed about important account activities and bot performance.

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Notification Settings

All notifications are sent to your registered account email address. You can individually control each type of notification based on your preferences.

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Chat Limit Notifications

Stay informed about your account’s chat usage to avoid service interruptions.

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Almost Reached Chats Limit

Receive a notification when you’re approaching your monthly chat limit:
  • When: Sent when you reach 80% of your plan’s chat allowance
  • Purpose: Gives you time to upgrade your plan or optimize bot usage
  • Frequency: Once per billing cycle

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Reached Chats Limit

Get notified when you’ve hit your monthly chat limit:
  • When: Sent immediately when your chat limit is exceeded
  • Purpose: Informs you that new chats may be restricted until your next billing cycle
  • Frequency: Once per billing cycle
Chat limits are based on your subscription plan. Consider upgrading to a higher tier if you frequently receive limit notifications.

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Bot Response Notifications

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Bot Answers Result

Receive notifications when users complete conversations with your bots:
  • When: Sent when a user reaches the end of a bot flow
  • Purpose: Helps you track engagement and conversion rates
  • Includes: User responses, completion time, and bot performance data
  • Frequency: Real-time (can be frequent for active bots)
If you have multiple active bots with high traffic, this notification can generate many emails. Consider disabling it for high-volume bots and using the dashboard analytics instead.

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Managing Notifications

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Enabling/Disabling Notifications

To change your notification preferences:
  1. Navigate to your Account settings
  2. Go to the Notifications section
  3. Toggle each notification type on or off as desired
  4. Changes are saved automatically

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Email Delivery

  • Notifications are sent to your account email address only
  • Emails are sent immediately when events occur (real-time notifications)
  • Check your spam folder if you’re not receiving expected notifications
  • You can’t change the email address for notifications - it uses your account email

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Notification Content

Each notification email includes:
  • Subject line: Clear description of the notification type
  • Account information: Which account and workspace triggered the notification
  • Relevant data: Specific information about the event (chat counts, bot responses, etc.)
  • Action links: Quick links to relevant dashboard sections

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Troubleshooting

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Not Receiving Notifications

If you’re not receiving expected notifications:
  1. Check spam folder: Notifications may be filtered by your email provider
  2. Verify email address: Ensure your account email is correct and active
  3. Check notification settings: Confirm the specific notification type is enabled
  4. Email provider filters: Some providers may block automated emails

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Too Many Notifications

If you’re receiving too many emails:
  1. Disable high-frequency notifications: Turn off “Bot Answers Result” for busy bots
  2. Use dashboard analytics: Monitor bot performance through the web interface instead
  3. Adjust notification thresholds: Consider notification frequency when setting up bots
For high-traffic bots, rely on the dashboard analytics rather than email notifications to avoid inbox overload while still monitoring performance effectively.