FAQ

Find answers to the most commonly asked questions about QuickBot. If you don’t find what you’re looking for, feel free to contact our support team.

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Getting Started

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How do I create my first bot?

Navigate to your workspace and click Create new bot. You can start from scratch or choose from our template library. Our Getting Started guide walks you through building your first bot step by step.

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What templates are available?

QuickBot offers templates for:

• Lead generation and qualification
• Customer support and FAQ bots
• AI-powered chat assistants
• Product recommendation flows
• Event registration and surveys

Access templates from the Templates tab when creating a new bot.

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How do I test my bot before publishing?

Use the Preview button in the editor to test your bot in real-time. You can test both web and WhatsApp versions before publishing. The preview shows exactly how users will experience your bot.

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Authentication & Account Management

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How can I change my password?

QuickBot doesn’t store traditional passwords. Authentication works through:

• GitHub - OAuth integration
• Google - OAuth integration
• Facebook - OAuth integration
• Magic Link - Email-based passwordless login

To change your login method, go to Account Settings and connect your preferred OAuth provider.

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How do I delete my account?

Contact our support team to permanently delete your account. This will remove all your bots, data, and workspace information.

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Can I change my email address?

Yes, update your email in Account Profile. You’ll need to verify the new email address before the change takes effect.

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Building & Editing Bots

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How can I delete a block or an edge?

Right-click on any block or edge in the flow editor to open the contextual menu with delete options. You can also select elements and use the Delete key.

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Why are some of my results empty?

Your bot collects results as soon as users answer the first input. If later inputs have blank answers, it means users left the bot before completing those steps. Check your Analytics to identify where users are dropping off.

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Can I set a variable with the Script block?

No, the Script block is only for executing JavaScript code. To set variables using code, use the Set Variable block instead, which allows both manual input and code-based variable assignment.

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How do I use conditional logic in my bot?

Use the Condition block to create different paths based on user responses, variables, or external data. You can create multiple branches with complex logical expressions.

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Can I duplicate a bot?

Yes, from your bots list, click the three-dot menu next to any bot and select Duplicate. This creates a complete copy including all blocks, variables, and settings.

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Billing & Subscription

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What’s included in each plan?

• FREE: 2 bots, 2 members, 100 chats/month
• PERSONAL: Unlimited bots, 5 members, 2,000 chats/month
• BUSINESS: Everything in Personal + guest collaboration, custom branding removal, priority support
• ENTERPRISE: Maximum limits with dedicated support

View detailed pricing at Billing & Usage.

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How is usage calculated?

• Members: Each user invited to your workspace counts toward your member limit
• Chats: Each conversation session where a user interacts with your bot counts as one chat
• Storage: Files uploaded through your bots count toward your storage quota

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What happens when I exceed my limits?

• Chat limits: Your bots will stop responding to new users until your next billing cycle
• Member limits: You can’t invite additional members until you upgrade or remove existing ones
• Storage limits: File uploads will be disabled until you free up space

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How do I upgrade or downgrade my plan?

Go to Billing & Usage and click Change Plan. Upgrades take effect immediately, while downgrades apply at your next billing cycle.

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Deployment & Integration

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How do I embed my bot on my website?

After publishing your bot, go to the Deploy section and choose from three embed options:

• Standard: Full-page chat interface
• Popup: Modal overlay triggered by user action
• Bubble: Floating chat bubble in corner of page

Copy the provided embed code and paste it into your website’s HTML.

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How do I set up WhatsApp integration?

Follow our WhatsApp deployment guide to:

1. Connect your Meta Business account
2. Verify your phone number
3. Configure webhook settings
4. Test your bot integration

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Can I use multiple deployment channels?

Yes, each bot can be deployed simultaneously to:

• Your website (standard, popup, or bubble)
• WhatsApp Business
• Custom integrations via API
• Third-party platforms through webhooks

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Integrations & AI

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What AI models are available?

QuickBot supports:

• OpenAI: GPT models, DALL-E, Whisper transcription
• Anthropic: Claude models with vision support
• Mistral: Chat completion capabilities
• ElevenLabs: AI voice generation

Configure AI integrations in Workspace Credentials.

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How do I connect to Google Sheets?

Use the Google Sheets block to:

1. Authenticate with your Google account
2. Select your spreadsheet
3. Configure read/write operations
4. Map bot variables to sheet columns

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How do I set up email notifications?

Use the Send Email block with either:

• Default QuickBot email service
• Your own SMTP server for custom branding

Configure email settings in Workspace Credentials.

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What payment methods does Stripe support?

The Payment block supports all Stripe-enabled payment methods including:

• Credit and debit cards
• Digital wallets (Apple Pay, Google Pay)
• Bank transfers and local payment methods
• International payment options

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Team & Workspace Management

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How do I invite team members?

Go to Workspace Members and click Invite Member. Enter their email address and select their role (Admin or Member). They’ll receive an invitation email to join your workspace.

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What’s the difference between members and admins?

• Admins: Full workspace control, billing management, can invite/remove members, access all bots
• Members: Can create and edit bots, limited workspace settings access
• Guests: Bot-specific collaboration, invitation-based access to individual bots

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How do I manage workspace settings?

Access Workspace Settings to:

• Change workspace name and icon
• View workspace ID for API access
• Configure default bot settings
• Manage workspace deletion

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Advanced Features & Troubleshooting

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Is human takeover available on QuickBot?

Live chat isn’t natively integrated since QuickBot is designed for asynchronous conversations. However, you can implement human takeover using:

• Chatwoot integration for live chat handover
• Ticketing systems like Freshdesk or Zendesk for support workflows
• Email notifications to forward user queries to your support team

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Is there an affiliate program available?

No, QuickBot doesn’t offer an affiliate program by design. We believe natural recommendations from satisfied customers carry more weight than affiliate-driven promotions. Our focus is on creating the best user experience possible so you’ll want to recommend QuickBot organically.

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My bot isn’t responding - what should I check?

Common troubleshooting steps:

1. Verify your bot is Published (not just saved as draft)
2. Check if you’ve exceeded your plan’s chat limits
3. Ensure all required blocks have proper connections
4. Test integrations and API credentials in Workspace Credentials
5. Review error logs in the Results section

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How do I export my bot data?

Go to Results and click Export to download your data in CSV or Excel format. You can filter by date range and select specific columns to export.

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Can I use custom code in my bot?

Yes, use the Script block to execute custom JavaScript code. You can also use the Set Variable block for code-based variable manipulation.