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In the Builder, you can visually craft your conversations without touching a single line of code. From automated support assistants to lead-capturing funnels and engaging surveys, the Builder gives you a complete toolkit to design, customize, and launch your bots.

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What You Can Build

Customer Support

Handle common questions and route complex issues to human agents

Lead Generation

Capture leads with interactive forms and qualification flows

E-commerce Assistant

Help customers find products and complete purchases

Surveys & Feedback

Collect user feedback with engaging conversational surveys

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Key Features

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Visual Flow Builder

Design your bot’s conversation flow with our intuitive drag-and-drop editor. No coding required.

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Rich Content Blocks

  • Agent Blocks: Text, images, videos, audio, and embeds
  • User Input Blocks: Forms, buttons, file uploads, and more
  • Logic Blocks: Conditions, variables, redirects, and scripts
  • Integration Blocks: Connect with external services and APIs

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Multi-Channel Deployment

Deploy your bots across multiple channels:
  • Website widget
  • WhatsApp Business
  • API endpoints
  • Custom integrations

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Analytics & Insights

Track performance with built-in analytics:
  • Conversation metrics
  • User engagement
  • Conversion tracking
  • Response analysis

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Getting Started Steps

1

Create Your First Bot

Start with our First Bot guide to build a simple conversational experience
2

Customize & Test

Use the Bot Editor to add blocks and customize your bot’s behavior
3

Deploy

Follow the Deployment guide to publish your bot

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Architecture Overview

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Best Practices

Keep these principles in mind while building your bots:
  • Start Simple: Begin with basic flows and add complexity gradually
  • Test Early: Use the preview feature to test conversations frequently
  • Plan User Paths: Map out different conversation scenarios before building
  • Handle Errors: Always provide fallback options for unexpected inputs
  • Mobile First: Design for mobile users as they make up the majority of traffic

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Need Help?

Ready to build your first bot? Let’s get started!
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