The Flow editor is the visual workspace where you design your bot’s conversation flow by dragging and connecting blocks together. It provides an intuitive graph-based interface for building complex conversational experiences.

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Accessing the Flow Editor

To access the Flow editor:
  1. Navigate to your workspace
  2. Select a bot from your bot list or create a new one
  3. The Flow editor opens by default in the main editor view
  4. You can also click the Flow button in the left sidebar to return to Flow view from other editor sections

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Main Components

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Canvas Area

The main canvas is where you build your conversation flow:
  • Drag blocks from the sidebar to add new conversation elements
  • Connect blocks by dragging from output points to input points
  • Pan and zoom to navigate large flows
  • Select multiple blocks for bulk operations

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Block Library Sidebar

The left sidebar contains your block library organized by categories:
  • Components tab: Contains all available block types
    • Bubbles: Text, image, video, audio, and embed blocks
    • Inputs: User user blocks (text, email, buttons, file upload, etc.)
    • Logic: Conditional logic, redirects, variables, and flow control
    • Integrations: External service connections (AI, webhooks, payments, etc.)
  • Variables tab: Manage and view all bot variables
  • Search bar: Quickly find specific block types

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Graph Navigation

The Flow editor supports different navigation modes based on your preferences:

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Mouse Mode

Select blocks: Shift + Left click drag to create selection box Zoom: Ctrl + Mouse wheel to zoom in/out Pan: Left click drag to move around, or use Mouse wheel for vertical pan and Shift + Mouse wheel for horizontal pan Space to pan: Hold Space key + drag to pan the canvas

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Trackpad Mode

Select blocks: Click + drag to create selection box Zoom: Pinch gesture to zoom in/out Pan: Two-finger drag to move around the canvas Space to pan: Hold Space key + drag to pan the canvas
You can switch between Mouse and Trackpad modes in your account preferences under the “Flow Gestures” section.

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Working with Blocks

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Adding Blocks

  1. Drag and drop: Drag any block from the sidebar onto the canvas
  2. Template selection: Some blocks offer templates for quick setup
  3. Automatic positioning: New blocks are placed at your cursor location
  4. Block configuration: Click on a placed block to open its settings panel

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Connecting Blocks

  1. Source points: Each block has output connection points
  2. Target points: Drag from a source to a target to create connections
  3. Auto-connection: The system helps align connections visually
  4. Connection types: Different connection types (default, conditional, etc.)

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Block Organization

  • Grouping: Select multiple blocks and group them for organization
  • Group operations: Move, copy, or delete entire groups
  • Visual indicators: Different block types have distinct colors and icons
  • Block states: Visual feedback for validation errors or incomplete setup

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Advanced Features

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Multi-Selection

  • Use selection box to choose multiple blocks
  • Perform bulk operations (move, delete, group)
  • Group selection menu appears for multiple selected blocks

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Auto-Movement

When connecting blocks near screen edges, the canvas automatically pans to provide more workspace.

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Zoom Controls

  • Use the zoom controls in the bottom toolbar
  • Zoom range: 30% to 200%
  • Zoom centers on your cursor position

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Undo/Redo

The Flow editor includes full undo/redo support for all operations.

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Performance Tips

  • Block filtering: Use search to quickly find blocks in large libraries
  • Billing restrictions: Some blocks may be restricted based on your plan
  • Organization: Use groups to keep complex flows manageable
  • Validation: Check for incomplete block configurations (shown with visual indicators)

Blocks

Learn about all available block types and their configurations

Variables

Manage data flow between blocks with variables
Use keyboard shortcuts and gestures to speed up your workflow. The Space key is particularly useful for quick panning while building flows.