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Blocks are the atomic building blocks of a bot chat. You can chain any blocks together to create complexe conversation flows. When you drag and drop a block in the bot flow, by default it will be inserted into a group that can have a title. Blocks are always contained in groups. There are multiple block categories to make it easier to find the right block for your needs:

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Agent

Agent blocks are used to show output in the chat window. This are the messages sent by the bot to the user.

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User

User blocks are used to send input to the bot.

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Logic

Logic blocks are used to perform background operations. They are not visible to the users.

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Integrations

Integration blocks are used to trigger external services operations.

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Actions

You can right-click on different elements on the builder to trigger a menu with different actions. If you right-click on a group, you will see a menu with the following options:
Group actions
  • Duplicate to create a duplicated group with the same blocks and settings
  • Delete to remove the group
If you right-click on a block, you will see a menu with the following options:
  • Duplicate to create a duplicated block below the duplicated one with the same settings
  • Delete to remove the block
If you right-click on an edge, you will see a menu with the following options:
Group arrow connector
  • Delete to remove the edge