You can deploy your bot to a WhatsApp environment, but there are important limitations you should consider when designing it:
  • Unsupported file formats: GIF and SVG images are not supported and will not display.
  • Video support: Only .mp4 format is supported. See Supported Media Types for full details.
  • Button text limit: Each button can have a maximum of 20 characters. Longer text will be truncated automatically.
  • Button quantity limit: WhatsApp allows a maximum of 3 buttons at a time. QuickBot handles this by showing additional buttons in a follow-up message with "...".
  • Incompatible blocks: The following block types are not supported in WhatsApp. If present, they will be skipped:
    • Stripe block
    • Chatwoot block
    • Script or Set Variable block with Execute on client enabled
    • Google Analytics block
    • Meta Pixel block
    • Cal.com block

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Deploying your bot on WhatsApp

  1. Go to your bot’s Deploy tab.
  2. Click the WhatsApp button to open the integration instructions.

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Step 1 — Create a Meta App

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1. Create a Facebook Business Account

  1. Visit Meta Business and log in.
  2. Create a new Business Account from the left sidebar.
Meta may automatically restrict your newly created Business Account. If this happens, you’ll need to verify your identity before proceeding.
Helpful Meta resources: - Business Verification - Domain Verification - Add a Phone Number to WhatsApp Business API

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2. Create a Meta App

  1. Go to Meta for Developers.
  2. Click Create App.
  3. For “What do you want your app to do?”, select Other.
  4. Select Business as the app type.
  5. Give your app a name and link it to your newly created Business Account.
  6. On the app dashboard, find the WhatsApp product and enable it.

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Step 2 — Set up credentials

Follow the on-screen instructions in the Deploy tab to connect your Meta App to QuickBot.
  • Click the Connect button.
  • Complete the steps in the WhatsApp credentials modal.

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Step 3 — Configure your bot

In the Configure integration section, you can customize how your bot behaves on WhatsApp.
WhatsApp configure integration
Session expiration timeout:
Set a value between 0 and 48 hours. This defines how long a session remains active without user interaction.
If the timeout is reached, the session will expire and a new chat will start when the user sends another message.
Default: 2 hours.

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FAQ