Publish

Publishing your bot makes it available to users at its public URL and enables data collection.

​

Published vs Unpublished Bots

Unpublished bots:

• Only accessible to workspace members and invited collaborators
• Changes are automatically saved as drafts
• No public URL access for end users
• Results collection is disabled

Published bots:

• Accessible via public URL to anyone
• Results collection is active
• Can be embedded in websites and applications
• Version-controlled - unpublished changes don’t affect live bot

​

Publishing Your Bot

To publish your bot:

1. Click the Publish button in the top toolbar.
2. Confirm publish in the modal.
   • Optional, enable the End all active sessions to close remaining conversations.
3. Your bot is now live at its public URL

The Publish button shows different states:

• “Publish” - First time publishing or unpublished bot
• “Save” - Bot has unpublished changes that need publishing
• “Published” - Bot is live and up-to-date

​

Publishing States and Controls

• “Unpublish bot” - Take the bot offline; users will see “The bot you’re looking for doesn’t exist”
• “Restore published version” - Discard current changes and revert to the live published version
• “Close bot” - Temporarily disable the bot; users will see “This bot is now closed”
• “Reopen bot” - Reactivate a closed bot.
• “Export bot” - Download bot configuration as JSON file.

​

Publishing Issues

Bot won’t publish:

• Check for incomplete blocks or missing connections
• Verify all required fields are filled
• Ensure no validation errors exist
• Try refreshing the page and publishing again

Changes not appearing:

• Confirm you clicked “Publish” not just “Save”
• Clear browser cache and reload
• Check if bot is closed or unpublished
• Verify correct URL is being accessed