The Text agent block allows you to display rich text messages to your users. Text bubbles support rich formatting, links, variables, and can be chained together to create smooth conversational animations.
Text bubbles

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Rich Text Features

The Text block provides a rich text editor powered by Plate, offering several formatting options:

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Text Formatting

  • Bold and italic text styling
  • Different font weights and emphasis options
  • Variable insertion and dynamic content replacement
You can easily insert hyperlinks in your text bubbles using the link toolbar icon:
Text link icon
Supported Link Types:
  • http:// and https:// - Web links
  • mailto: - Email addresses
  • tel: - Phone numbers
  • sms: - SMS/text message links
  • Variables - Dynamic links using bot variables

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URL Normalization

  • Links without protocols are automatically prefixed with https://
  • External links open in new tabs for better user experience
  • Proper URL validation ensures link functionality

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Content Organization

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Multiple Text Elements

  • Rich text content is organized as an array of elements
  • Each element can contain different formatting and content types
  • Empty content is visually indicated with reduced opacity

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Chaining Text Bubbles

Multiple consecutive text bubbles create smooth animations and natural conversation flow:
  • Each bubble appears with a typing animation
  • Users can process information in digestible chunks
  • Better engagement compared to single long messages

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Variables and Dynamic Content

Text bubbles fully support variable insertion:
  • Insert variables anywhere in your text content
  • Variables are replaced with actual values at runtime
  • Use variables in links for dynamic navigation
  • Support for both text content and link URLs

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Best Practices

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Content Structure

  • Break long messages into multiple text bubbles
  • Use formatting to emphasize important information
  • Keep individual bubbles concise and focused
  • Use descriptive text for links rather than raw URLs
  • Test variable-based links to ensure they resolve correctly
  • Consider using different link types (tel:, mailto:) for better user experience

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Variable Integration

  • Ensure variables have fallback values or are properly validated
  • Test variable replacement in different contexts
  • Use meaningful variable names that make content self-documenting

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Troubleshooting

  • Verify the URL format includes proper protocol (http/https)
  • Check that variable-based links contain valid URLs when resolved
  • Ensure special link types (tel:, mailto:) are formatted correctly

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Variables Not Displaying

  • Confirm variable names match exactly with defined variables
  • Check that variables have values before the text bubble is reached
  • Verify variable syntax and formatting in the rich text editor

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Empty or Missing Content

  • Text bubbles with no content appear with reduced opacity
  • Ensure rich text content is properly saved and not accidentally cleared
  • Check that rich text elements are properly structured in the data model