Condition

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Configuration Options

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Comparison Setup

• Variable Selection: Choose which bot variable to evaluate
• Operator Selection: Select from 12 different comparison operators
• Value Input: Specify the comparison value (supports variables)
• Multiple Conditions: Add multiple comparisons with logical operators

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Logical Operators

• AND: All comparisons must be true for the condition to pass
• OR: At least one comparison must be true for the condition to pass
• Mixed Logic: Combine multiple comparisons with consistent logical operators
• Evaluation Order: Comparisons are evaluated in the order they appear

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Features

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Comprehensive Comparison Operators

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Text Comparisons

• Equal to: Exact string matching (case-sensitive)
• Not equal: Inverse of equal comparison
• Contains: Checks if variable contains the specified value
• Does not contain: Inverse of contains comparison
• Starts with: Checks if variable begins with specified value
• Ends with: Checks if variable ends with specified value

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Numeric Comparisons

• Greater than: Numeric comparison (greater than or equal to)
• Less than: Numeric comparison (less than or equal to)

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Existence Checks

• Is set: Checks if variable has any value (not null, undefined, or empty string)
• Is empty: Checks if variable is null, undefined, or empty string

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Pattern Matching

• Matches regex: Advanced pattern matching using regular expressions
• Does not match regex: Inverse of regex pattern matching

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Advanced Variable Support

• Dynamic Values: Use variables in both sides of comparisons
• Type Flexibility: Handles strings, numbers, arrays, and boolean values
• Nested Conditions: Complex logical structures with multiple variables
• Real-time Evaluation: Conditions are evaluated dynamically during conversation

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Operators

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Advanced Features

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Complex Logical Structures

Example: User Qualification Logic
Condition 1: Score > 80 AND Category = "Premium"
Condition 2: Experience > 5 OR Referral = "Yes"
Combined: (Score > 80 AND Category = "Premium") OR (Experience > 5 OR Referral = "Yes")

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Dynamic Condition Values

Dynamic Pricing Example:
- Variable: {{Current Price}}
- Operator: Greater than
- Value: {{Minimum Price Threshold}}

User Segmentation Example:
- Variable: {{User Type}}
- Operator: Contains
- Value: {{Target Segment}}

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Array and List Handling

• Array Variables: Check if arrays contain specific values
• Comma-separated Lists: Search within concatenated strings
• Multiple Values: Use contains to match any item in a list

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Regular Expression Power

Email Validation: /^[^\s@]+@[^\s@]+\.[^\s@]+$/
Phone Numbers: /^\+?[\d\s\-\(\)]{10,}$/
Custom Formats: /^[A-Z]{2}\d{4}$/
Case Insensitive: /hello/i

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Example Use Cases

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User Segmentation

Condition: Premium User Check
- Variable: {{Subscription Type}}
- Operator: Equal to
- Value: "premium"

Result: Route premium users to exclusive content

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Dynamic Pricing

Condition: Bulk Discount Eligibility
- Variable: {{Order Quantity}}
- Operator: Greater than  
- Value: 10

Result: Apply bulk pricing for large orders

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Content Personalization

Multiple Conditions with AND logic:
1. {{User Region}} equals "North America"
2. {{User Language}} equals "English"
3. {{User Age}} greater than 18

Result: Show region and age-appropriate content

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Form Validation

Email Format Validation:
- Variable: {{Email Address}}
- Operator: Matches regex
- Value: /^[^\s@]+@[^\s@]+\.[^\s@]+$/

Result: Proceed only with valid email addresses

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Troubleshooting

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Common Logic Errors

• Case Sensitivity: “Premium” ≠ “premium” - use exact case matching
• Type Mismatches: Comparing strings with numbers may not work as expected
• Empty Variables: Undefined variables may cause unexpected behavior
• Operator Confusion: “Greater than” includes equality, use appropriate operators

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Variable-Related Issues

• Undefined Variables: Check that variables exist before comparison
• Array Handling: Use “Contains” operator for array values, not “Equal to”
• Dynamic Values: Ensure comparison value variables contain expected data
• Scope Problems: Variables may not be available in all conversation contexts

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Regex Troubleshooting

• Syntax Errors: Validate regex patterns before deployment
• Escape Characters: Properly escape special characters in patterns
• Performance: Complex regex can slow down condition evaluation
• Testing: Use regex testing tools to verify patterns work as expected

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Flow Logic Problems

• Dead Ends: Ensure both condition paths lead to meaningful destinations
• Infinite Loops: Avoid conditions that could create circular flows
• Path Coverage: Test all possible condition outcomes
• Default Handling: Provide fallback behavior for edge cases

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Platform-Specific Considerations

• Mobile Compatibility: Test conditions across different devices
• Browser Differences: Some regex patterns may behave differently
• Network Issues: Handle cases where variable updates may be delayed
• Internationalization: Consider locale-specific formatting in comparisons