Link to bot

​

Configuration Options

​

Bot Selection

• Target Bot: Choose which bot to link to from your workspace
• Current Bot: Option to link to groups within the same bot
• Group Selection: Select specific starting group in the target bot
• Workspace Scope: Only bots within the current workspace are available

​

Merge Settings

• Merge Results: Combine answers from linked bot with current bot’s results
• Variable Inheritance: Automatic sharing of variable values between bots
• Session Continuity: Maintain user session across bot transitions

​

Features

​

Automatic Variable Sharing

• Variable Matching: Variables with identical names are pre-filled automatically
• Data Persistence: User data collected in the first bot is available in the linked bot
• Bidirectional Transfer: Changes in linked bot variables can affect the original bot

1. First bot collects user’s name in Name variable
2. Link to second bot that displays personalized greeting using Name
3. User sees seamless transition with preserved context

​

Result Merging

• Consolidated Results: Combine responses from multiple bots into single results table
• Third-party Integration: Send unified data to external applications
• Analytics Enhancement: Analyze complete user journey across multiple bot flows

​

Advanced Features

​

Modular Bot Architecture

• Reusable Components: Create specialized bots for common functions
• Flow Organization: Keep complex conversations manageable
• Team Collaboration: Different team members can work on separate bot modules

​

Dynamic Bot Linking

• Use conditional logic to link to different bots based on user responses
• Implement multi-bot workflows for complex use cases
• Create fallback bots for error handling or escalation

​

Cross-Bot Analytics

• Track user paths across multiple linked bots
• Measure conversion rates across the entire user journey
• Identify bottlenecks in multi-bot workflows

​

Best Practices

​

Bot Organization

• Single Responsibility: Each linked bot should have a clear, focused purpose
• Minimal Dependencies: Reduce variable dependencies between bots
• Clear Entry Points: Design obvious starting groups in target bots
• Exit Strategy: Plan how users return to the original flow

​

Variable Management

• Consistent Naming: Use standardized variable names across bots
• Data Validation: Verify variable values before linking
• Scope Planning: Understand which variables need to persist
• Documentation: Document shared variables between team members

​

User Experience

• Seamless Transitions: Users shouldn’t notice they’ve switched bots
• Context Preservation: Maintain conversation flow and context
• Error Handling: Implement fallbacks for broken bot links
• Performance: Minimize loading delays during transitions

​

Troubleshooting

​

Common Configuration Issues

• Bot Not Found: Ensure target bot exists and is accessible in workspace
• Missing Groups: Verify selected group exists in target bot
• Permission Errors: Check workspace permissions for linked bot access
• Circular Links: Avoid creating infinite loops between bots

​

Variable-Related Problems

• Missing Variables: Ensure required variables exist in both bots
• Type Mismatches: Verify variable data types are compatible
• Scope Issues: Check if variables are properly scoped for sharing
• Overwritten Values: Monitor for unintended variable overwrites

​

Performance Optimization

• Loading Delays: Optimize bot loading times for smoother transitions
• Memory Usage: Monitor resource consumption with multiple linked bots
• Cache Management: Ensure proper caching of linked bot data
• Network Issues: Handle connectivity problems gracefully

​

Integration Challenges

• Results Merging: Verify merge functionality works as expected
• Third-party APIs: Ensure external integrations handle merged data correctly
• Analytics Tracking: Confirm user journey tracking across linked bots
• Export Functions: Test data export with merged results from multiple bots