The Redirect logic block allows you to redirect users to external URLs either in the current tab or a new tab, enabling seamless integration with external services and websites.
Safari and iOS devices will block a redirect in a new tab by default so a popup will be displayed to the user. Make sure to test your redirect logic block on these devices.
Redirect logic block

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Configuration Options

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URL Settings

  • Target URL: Specify the destination URL for redirection
  • Variable Support: Use variables to create dynamic URLs based on user data
  • Validation: Ensures proper URL formatting for successful redirection
  • Protocol Handling: Automatically handles HTTP/HTTPS protocols
  • Current Tab: Redirects in the same browser tab (default behavior)
  • New Tab: Opens the URL in a new browser tab or window
  • Cross-Platform Support: Works across web, mobile web, and embedded environments

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Features

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Dynamic URL Construction

Build personalized redirect URLs using variables:
  • User Data Integration: Include user information in URLs (e.g., https://example.com/user/{{User ID}})
  • Parameter Passing: Pass form responses as URL parameters
  • External System Integration: Direct users to external dashboards with context

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Flexible Navigation Options

  • Same Tab Redirect: Seamless transition for completing workflows
  • New Tab Opening: Keep the conversation open while accessing external resources
  • Context Preservation: Maintain bot session when opening in new tabs

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Cross-Platform Compatibility

  • Web Browsers: Full support across all modern browsers
  • Mobile Devices: Optimized for mobile web experiences
  • Embedded Environments: Works within iframe and embedded implementations

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Advanced Features

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Conditional Redirecting

  • Variable-Based Logic: Redirect to different URLs based on user responses
  • A/B Testing: Use with A/B test blocks to redirect users to different landing pages
  • Personalization: Create personalized redirect experiences based on user data

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External System Integration

  • CRM Integration: Direct users to personalized CRM portals
  • Payment Processing: Redirect to payment gateways with pre-filled information
  • Third-party Dashboards: Link to external analytics or reporting tools
  • Document Systems: Direct to specific documents or resources

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Analytics and Tracking

  • UTM Parameter Support: Add tracking parameters for analytics
  • Campaign Tracking: Monitor redirect performance and user behavior
  • Conversion Tracking: Measure success rates of redirect-based flows

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Best Practices

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URL Construction

  • Absolute URLs: Always use complete URLs (https://example.com) rather than relative paths
  • Parameter Encoding: Properly encode variable values in URLs
  • Security Validation: Validate and sanitize user input used in URLs
  • HTTPS Protocol: Use secure HTTPS URLs whenever possible

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User Experience

  • Clear Intent: Make redirect purpose clear to users before redirecting
  • Loading Indicators: Provide feedback during redirect processes
  • Fallback Options: Have alternatives if redirects fail
  • Return Navigation: Consider how users will return to the conversation

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Cross-Platform Considerations

  • Mobile Optimization: Ensure target URLs are mobile-friendly
  • App Integration: Consider how redirects work within mobile apps
  • Popup Blockers: Account for browser popup blocking behavior
  • Network Conditions: Handle slow network connections gracefully

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Security Considerations

  • URL Validation: Validate URLs to prevent malicious redirects
  • Domain Whitelisting: Consider restricting redirects to trusted domains
  • User Consent: Inform users before redirecting to external sites
  • Data Privacy: Be mindful of data passed in URL parameters

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Troubleshooting

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Common Redirect Issues

  • Invalid URLs: Ensure URLs are properly formatted with protocols
  • Variable Errors: Check that variables contain valid URL components
  • Encoding Problems: Properly encode special characters in URLs
  • Protocol Mismatches: Verify HTTP/HTTPS protocol consistency

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Browser-Specific Problems

  • Popup Blockers: New tab redirects may be blocked by popup blockers
  • Safari Limitations: iOS Safari has strict popup blocking policies
  • CORS Issues: Some embedded environments may restrict redirects
  • Mobile Browsers: Different behavior between mobile and desktop browsers

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Platform-Specific Challenges

  • Mobile Apps: Redirects may behave differently in WebView components
  • Iframe Restrictions: Some sites prevent iframe-based redirects
  • Third-party Blockers: Ad blockers or privacy tools may interfere
  • Network Firewalls: Corporate networks may block certain redirects

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Integration Problems

  • External System Failures: Handle cases where target sites are unavailable
  • Authentication Issues: Manage expired or invalid authentication tokens
  • Parameter Handling: Ensure external systems properly receive passed parameters
  • Session Management: Maintain proper session state across redirects