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FreshDesk Integration

The FreshDesk integration allows you to automatically create support tickets and manage customer inquiries through your QuickBot.

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Setup

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1. Get FreshDesk API Key

  1. Log into your FreshDesk account
  2. Go to Profile Settings > API Key
  3. Copy your API key

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2. Configure the Block

  1. Add the FreshDesk block to your flow
  2. Enter your FreshDesk API key
  3. Configure your FreshDesk domain (e.g., yourcompany.freshdesk.com)

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Actions

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Create Ticket

Automatically creates a new support ticket in FreshDesk with:
  • Subject line
  • Description
  • Priority level
  • Requester email
  • Custom fields

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Get Ticket Types

Retrieves available ticket types from your FreshDesk instance to use in conditional logic.

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Use Cases

  • Automatically create support tickets from bot conversations
  • Escalate issues based on user responses
  • Collect customer information for support cases
  • Route inquiries to appropriate departments

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Troubleshooting

  • Ensure your API key has proper permissions
  • Verify your FreshDesk domain is correct
  • Check that required fields are properly mapped
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